Some apps not working

[eloisnicho]

When trying to stream content from Disney + or from Prime Video i keep getting error messages or subscription error messages. I contacted both disney and prime and my subscriptions are fine. They just wont work. I can cast from my phone just not in the device. Youtube, Netflix, and all other apps work. 
Please help. 

[Kimy]

Hi eloisnicho,

Thanks for posting here in the Google Nest Community. This seems to be isolated to those mentioned apps. Kindly check for updates since the recent (June) patch included fixes for recent bugs encountered. You can also reinstall the affected apps to ensure it’s up to date. Let me know how it goes.

Thanks,

Kimy

[Kimy]

Hi there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Regards,
Kimy

[eloisnicho]

Hey Kimmy, 

I have uninstalled the app’s multiple times and still they don’t work. I have also contacted the providers as well and they had no faults on their end. I have checked for updates multiple times and it always says that the device is completely up to date. Its very frustrating as like i can use the netflix, youtube, tvnz, and apple tv without any issues. Its just disney + and amazon prime. 

Thank you for your help. 

Eloise 

[Kimy]

Hi eloisnicho,

Thanks for the reply. We couldn’t determine if it’s the device itself since the issue is isolated to those two apps only. If the latest patch update still fails to make it work, try a factory reset and set it up from scratch. Let us know how it goes.

Thanks,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.

Regards,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy