Strange bug in HBO Max app: tab with devices does not move into screen

[Michiel_H]

ok I have a strange bug in HBO Max: whenever I try to cast from my tablet I have tphe cast icon, but when I touch it the tab where I can select the chromecast does not move entirely into the screen: only the top with the title. I attached a screendump. I can't move the tab higher, I tried restarting and have checked for updates. All other casting apps and google Home work fine. Any tips?

[Kimy]

Hi Michiel_H,

Thanks for posting and for being a step ahead of us. A few questions: what Chromecast device are you using? When did it start? Did you get any messages? Which device did you restart (Chromecast or tablet)?

Give the steps below a try and let me know how it goes:

• Reinstall the HBO Max app.
• Perform a sequential reboot (Chromecast, tablet, and router).
• Try with another device.
• Try a factory reset, then re-setup.
• You can also try connecting it to a mobile hotspot to isolate it.

Thanks,

Kimy

[Kimy]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy