Streamer won't play in 5.1 on certain youtube tv channels

[clearcapture]

I've had the Streamer for 3 days now and it's frustrating the hell out of me. Streamer is plugged into Sony STRD-790 receiver via HDMI. Output from receiver via HDMI to LG G3 tv. When watching YouTube tv, the Streamer plays audio in stereo on two channels (ABC, Weather Channel), YouTube, and the Pandora app. All other channels work fine. If I restart the streamer, it will play in 5.1 on those channels/apps but reverts back to stereo intermittently. I've fiddled with every sound setting in the Streamer and nothing helps. All settings on my receiver/tv are correct (and worked with the prior Chromecast) so I'm fairly certain it's an issue with the Streamer itslef. PS5 going through receiver works as it should. Any help is appreciated before I return this thing. 

[popgoesvoice]

I have a similar issue but with mine I get no 5.1 on any app, only 2 channel stereo unless I watch a Dolby Atmos film...then the amp displays Atmos/PCM and only plays out the front 3 speakers and not the rears or atmos surround speakers. They really have done a rubbish job on this device...

[chaconmorales]

Hi folks,

Thank you for posting here in the community. I'm sorry that your Google TV Streamer is having audio issues. But no need to worry, help is here.

Before we get started with further troubleshooting, let me ask you some important questions:

1. What is your setup like?
   • Is the Google TV Streamer connected directly to the TV?
   • Is there a soundbar or AV receiver connected to the TV?
   • Are there other devices connected to soundbar or AV receiver?
   • What kind of cables are you using (ie: eARC or ARC, optical audio cable)?
2. When does the issue occur? Does it happen after the device has been idle for a period of time?
3. What app are you using when the issue occurs? Does the issue happen only on this app, or is it happening on other apps as well?
4. What content were you playing when the issue occurred?
5. How often does this issue happen? (ie: every time you use the app, once a day, occasionally, etc.)
6. Is the Google TV Streamer connected through Wi-Fi or Ethernet?
7. Do you have any other streaming devices (e.g., Roku, Fire TV, Apple TV)? If so, does the same issue happen on those devices?

I understand that you have already followed basic troubleshooting and the issue is still the same. 

1. Check that the customer is using a compatible HDMI cable.
2. Reboot the Google TV Streamer: From the Google TV:
   • At the top right of your TV screen > All settings.
   • Select System > Restart
3. Check if the “Dialogue enhancement” and “Volume leveler” settings are disabled. If it’s enabled, turn it off.
   • At the top right of your TV screen > All settings.
   • Select Display & Sound > Audio options > turn off Dialogue enhancement and Volume leveler.
4. Reboot the router.

In case it helps, you can also review this article to know How to factory reset your Chromecast or Google TV Streamer.

Let me know if you need further assistance.

Regards,

Mario

[clearcapture]

Streamer is connect to Sony A/V receiver. Issue occurs on ABC, several other channels and the Pandora App. It always happens unless I reset the Streamer. If I reset, it will play in 5.1 until I change the channel or App. Streamer is hooked up via ethernet. Does not happen with any other streaming devices and did no occur with prior Chromecast. I've gone through all other troubleshooting methods.