cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

chromecast 2nd gen no quality settings?

Frsh2d
Community Member

‎11-04-2024 09:29 AM

hello, got a new ISP and with that i did a reset with the google chromecast 2nd gen. now i cant get any quality changes in video mode, theres only the option to enable 50 hz hdmi mode nothing else. changed from 2,4 to 5 ghz wifi, reset but no changes. firmware seems to be the newest. running it from an android phone. any ideas?

0 Kudos
Reply
1 REPLY 1

jenniffert
Community Specialist
Community Specialist

‎11-07-2024 02:47 PM

Hi Frsh2d,

 

Thanks for reaching out to the community! I'm sorry to hear that you're experiencing inconveniences with the quality video settings. I'd be happy to help!

 

I appreciate all the workarounds that you've already performed. To better investigate the situation, I’d like to ask the following:

 

  • What is the brand and model of your TV?
  • Is this the first time you've attempted to cast this TV?
  • Is the device's power-saving mode turned on?

 

In the meantime, let's check these steps:

 

  • Make sure you have the latest versions of the Google Home app and your mobile device's operating system.
  • Ensure the casting device, the TV, and the router are within 15 to 20 feet of each other.
  • Reboot your router by unplugging it for 2 minutes, then plugging it back in.
  • Make sure all HDMI connections are tight and secure. Try switching HDMI ports on your TV.
  • If possible, try connecting the Chromecast to another TV to see if the inconvenience persists.
  • Verify that your TV meets the requirements for using Chromecast 2nd Gen. Check this article for more details: Requirements for Chromecast and Google TV Streamer devices. 

 

Please keep me posted.

 

Best regards,

 

Jenniffer

0 Kudos
Reply