TCL TV cannot connect to Google Home

[cbat79]

Hello Everybody, I'm new to this community so I hope I'll write my first post in the proper way.

I've a few TCL TVs in my home and at work, I could manage to add all of them to Google Home a part from one a TCL 32S5400F. I can find the TV under Local devices in Google Home, I can control it with the remote function and also casting function is working properly. Unfortunatelly when I try to add it to Home, the app cannot find the TV.  I could add successufully the TV to TCL Home installing MagicConnect on the TV. I tryed to disconnect the TV from my account and add it again without any change. Here there are some data about Android

Kernel version 4.19.1116+
Andorid TV OS build
AR2101

I hope I can find some help. Thanks in advance.

[ByronP]

Hi cbat79,

Thank you for posting in the community. I understand that you're experiencing trouble connecting all your TCL TVs to the Google Home app. I appreciate all your troubleshooting efforts in this situation. Let's work together to find a solution.

I want to ensure that you follow the correct steps. Please complete the following instructions to set up your TCL TVs:

1. Open the Google Home app.

2. Go to Devices, then tap Add, and finally select Works with Google Home. (Check the list of available devices.)

3. Select the device maker from the list.

4. To complete the setup, follow the in-app steps.

Please let me know your findings.

Regards,

Byron

[cbat79]

Hello Byron,

Thanks for answering my request for help. I followed the suggested steps, anyway I can't add the  TCL 32S5400F.  Using Work with Google Home I cannot find this tv in the list, I can find only the TCL 65C855 that I've already added successfully to Google Home. Is it perhaps any side application that I can upload to the TV? Some popular AI suggested me to install the following:

Google App Use an Android TV compatible version (arm64, nodpi)
Google Assistant Sometimes bundled with Google App
Google Play Services Choose the TV variant only (tv, not phone)
(Optional) Google Home Not essential, mainly for remote casting

I could install successfully only Google App:

com.google.android.googlequicksearchbox_12.48.28.23.arm**-**********_minAPI23(arm64-v8a,armeabi-v7a)(nodpi)_apkmirror.com

but I cannot still add that tv to Google Home.

Thank you in advance for your follow up,

Cristian

[ByronP]

Hi cbat79,

Thank you for your prompt reply. I appreciate the detailed information.

Based on your findings, it appears your TCL TV model isn't currently listed as a compatible device for setup in the Google Home app. Please consider sharing your experiences and concerns by submitting them to the feedback form so they can address this situation in future updates. 

Additionally, we recommend using only the Google Home app on your phone and the built-in Google features on your TCL TV to prevent any malfunctions.

Let me know if you have any further questions.

Regards,

Byron