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TCL TV no sound

Lisandro1
Community Member

3 weeks ago

Hi there,

Since some time I need to unplug my TCL smart Tv, press and hold power button, turn it on again to be able to have sound on the TV using the streamer.

Streamer is connected through hdmi arc port.

Have tried many different stuf till find this way.

It´s annoying! Every day same issue!

 

 

 

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1 REPLY 1

moralesvicente
Community Specialist
Community Specialist

2 weeks ago - last edited 2 weeks ago

Hello @Lisandro1, 

Thank you so much for posting in the community. I understand you’re experiencing an issue where your TCL Smart TV, connected to your streamer, requires a power cycle (unplugging and holding the power button) to restore sound. I know how frustrating this situation must be since it’s happening every day, and I appreciate the effort you've put into troubleshooting this so far. No worries. I'm here to help.

To gather further details and determine the best resolution, I have a few questions:

  • Is the device a Google product or from a different brand? If it is a Google device, could you confirm the specific model? For your reference, you can check this article: Chromecast & Google TV Streamer specifications.
  • Have you tried connecting the streamer to a different TV to see if the same issue persists?
  • Is the TV connected to an external receiver, soundbar, or speakers?
  • Have you tried connecting the streamer to a non-ARC HDMI port to see if the sound works normally there?
  • Do you have any other streaming devices (e.g., Roku, Fire TV, Apple TV)? If so, does the same issue occur with those?

If you have any additional details, please don't hesitate to share.

 

Best regards,

Daniel

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