Trouble streaming KPN TV+

[JanGodefroy]

When I open the KPN +TV app om my IPhone and press the button to start streaming with my chromecast the screen says “ ready for streaming”

But when I start streaming the screen shows a partial of the program and then stops streaming. 

When i try streaming on a older chromecast there are no problems. 

[moralesvicente]

Hello JanGodefroy, 

Thank you so much for posting in this community. I’m sorry to know you’re experiencing trouble streaming the KPN TV+ app from your mobile device. Don’t worry; it’s a pleasure to be able to assist you.

I appreciate that you have taken action by performing the troubleshooting step above. To continue addressing the situation, could you please answer the following questions? 

• What model of Chromecast do you have? For your reference, check out this article: Chromecast and Google TV Streamer specifications.  

• Are you able to cast other apps?

• What is the Chromecast model that you're able to cast? 

• How far is the Google streaming device from the router?

• How far are you from the TV when you try to cast?

• Is the internet connection stable?

• Have there been any changes to the router settings?

• Are the devices connected to the same network?

Any additional details you can provide will be helpful.

Best regards, 

Daniel

[JanGodefroy]

Goodmorning Daniel,

- It’s a chromecast HD with Google TV (the white version)

- The other chromecast is a old black one ( not sure wich type)

- I’m able to stream YouTube, Netflix etc. with no problems

- The distance between the router and the chromecast is 2,5 mtr. This is the same as the phone distance. 
- The internetconnection is stable. 

Greetings,

Jan

[moralesvicente]

Hey JanGodefroy, 

I appreciate you keeping me in the loop. To continue assisting you, let's explore some troubleshooting options. 

• Check if the Google streaming device firmware is updated; for your reference, consult this article: Chromecast and Google TV Streamer firmware versions and release notes. 

• Check that the casting device is updated.

• Reboot the streaming device.

  • Go to All Settings, then System.

  • Select Restart. 

  • Select Restart again to confirm.

• Reboot the casting device.

• Reboot the router, disconnect the Wi-Fi router from the socket, and leave it unplugged for 2 minutes. 

Please let me know if these steps are helpful. 

Best regards, 

Daniel