Troubleshoot an issue with Google Cast on VIZIO TVs

[GoogleNestTeam]

Hello,

There is a known issue with the Google Cast feature on certain VIZIO TV models from 2016-2020. We are actively working to roll out a fix on all affected TVs in early May, with no action required from you.

In the coming days, all impacted users can manually apply the fix by updating the software on their VIZIO TV. You can check to see if the update is already available for your TV by following the steps below. Please continue to check the Community page here for updates.

1. To verify if Cast is working on your TV, attempt to cast an app.

2. If Cast does not work, press the menu button on your VIZIO remote and choose All Settings > Admin & Privacy > Check for Updates. A message will appear asking if you’re sure you’d like to check for updates, choose the Yes option.

a. For some older VIZIO models the steps may differ. If you do not see the above settings try System > Check for Updates

3. Your TV will search for updates.

a. If your TV finds an update, please let it fully download before continuing.

b. If your TV does not find an update, don’t worry, it likely has the latest software.

4. Once you’ve completed checking for updates, press the menu button on your VIZIO remote and choose All Settings > Admin & Privacy > Restart TV. A message will appear asking if you would like to restart your TV, choose Yes.

a. For some older VIZIO models the steps may differ. If you do not see the above settings try System > Reboot TV

b. Note: do not select “Restore to Factory” as this might override the fix.

5. After your TV fully powers down, and restarts, you should be able to cast again.

We apologize for the inconvenience, and we are committed to ensuring all users are back up and running as quickly as possible.

[sitthgpolthongt]

Ttt927806 

[hhh111222]

Ittgfd

[Angelseykel]

Mine doesnt have the check updates option 

[kerleybrian08]

It's a Samsung TV , with a  same brand phone, don't know what the problem is 

[713784RU]

An Unexpected Error has occurred.

[Go7777777]

#

[9901902295]

Mallesh 

[7865854784]

Rakvul

[7865854784]

Rakbul 

[7865854784]

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@7865854784 wrote:

Rakbul 

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[Adarsh4103]

Weldone 

[GoogleNestTeam · Accepted solution]

Hi everyone, 

Thank you for your patience as we worked to resolve the issue. The fix should reach all users by next week. You may need to restart the TV for the fix to take in effect: 

1. Press the menu button on your VIZIO remote and choose All Settings > Admin & Privacy > Restart TV. A message will appear asking if you would like to restart your TV, choose Yes.

a. For some older VIZIO models the steps may differ. If you do not see the above settings try System > Reboot TV

b. Note: do not select “Restore to Factory” as this might override the fix.

2. After your TV fully powers down, and restarts, you should be able to cast again.

If you continue to experience this issue, let us know by replying to this post.

[maryjanecincoma]

noh

[maryjanecincoma]

yes yes yes yes

[762492000]

Babacar Ngom 

[762492000]

Babacar Ngom

[8092129197]

Youtube 

[Sahidul]

A mara channel ha Gmail bhul gaya mana 

[taa]

hello i am telling about my troubleshoot youtube videos please solve my issues

[Auranunez]

Necesito vincular mi tv

[Rosalandel]

Android_j0JZ

[301411]

Vajid 

[mnavarretegomze]

• O

[Hgm]

Network 

[aidouninadia976]

Achraf emrat

[magyarpeter2016]

A gyerek használta a készülékem azóta nincs YouTube szolgáltatási.mi lehet a probléma?

[havilabalsan]

#

[Hernanrivera271]

My tv brand is ölevia and i cant stream anymore,  please help

[Hernanrivera271]

Ölevia brand tv having  issues with no chromecast  signal for streaming 

[Jqck]

Not 

[Asha811]

ÀAsha creation

[762492000]

#

[Julian19]

Thank you 

[Jqck]

No

[Manabjyotirabha]

My youtube chennal

[CuteboyMoinudd]

Please YouTube my channel problem SOL and real content Islamic

[Najj]

Marufe tube 

[mnavarretegomze]

#