Hi folks,
Thanks for joining this thread, @dirkberlin. What steps have you tried so far? Kindly give us the full details of the steps that you’ve tried. We just want to avoid doing the steps again or assuming some steps have been done but weren't done correctly.
@Milan-s, I hear you. It is quite unfortunate that the turn of events led to this. You bought the Chromecast device in the US, and this happened when you’re already out of the country. The force update is done when you perform a factory reset, and you’ve done that already. The device will get all the patches directly from the server, which is what it will install. You may have read different threads related to stuck updates that will lead to replacements. That is, because their devices don't boot up and are stuck on a recovery screen, any actions only go on a loop. Your device, however, is still usable, but the update can’t seem to complete its installation. A replacement would be the best option, but the challenge here is that it would be shipped to the US. Try reaching out to the support team with the links I shared above. We, fellow users, also ask for help from them directly. Let me know if you have other questions for me.
Warmly,
Kimy
