Video stuttering

[BK]

Hello. My new chromecast experiences regular stuttering when watching videos from any of the supported apps. It happens on 1080p and 4K content on Disney+, Netflix and Amazon Prime. I have tested my internet speed and confirm there are no problems watching the same content on the native apps on my Samsung Q80T TV. 

The problem is not consistent and will improve and deteriorate throughout the day. 

any feedback appreciated. 

[Muddi]

Hey BK,

Thanks for sharing details about the issue here. I know how challenging it is when you're experiencing issues casting to your Chromecast device. A few questions: when did you notice the issue? What specific Chromecast device do you have? How far is your device from the router? How far are you from your Chromecast device while casting? 

Let's do a sequential reboot. Please unplug your Chromecast device, TV, and router from the power source. Leave them unplugged for 1 minute. Once done, plug it back one at a time with intervals.

Let us know how it goes.

Cheers,

Muddi

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[BK]

Hello @Princesss and @Muddi . Appreciate the feedback/suggestions. None of this has helped with the problem though. As others have mentioned elsewhere, specifically this thread: 

Answered: Re: Chromecast w Google TV frame rate stutter - Page 8 - Google Nest Community

It appears to be a software issue relating to Android 12 release.

I have managed to improve (but not fix) the situation for me by changing the Video output from the Chromecast to 4k 50 Hz in the Chromecast setting menu.

[Jeran]

Thank you for helping out on this thread, Muddi and Princess!

Hey there BK,

Thank you for letting us know! If you don't mind, would you be willing to recreate the issue and then submit feedback via Google TV? That way, if there are any errors in your Chromecast's device logs, they would be sent to the Chromecast Engineering team.

Regardless, do you have any more questions or need any additional help with anything else?

Best regards,
Jeran

[Muddi]

Hi BK,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Muddi]

Hey BK,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.
 

Cheers,

Muddi

[Jeran]

Hey there BK,

Do you have any more questions that we can address? 

Thank you,
Jeran

[BK]

Thanks. Problem remains. Unfortunately the chromecast is unwatchable for me. I will be earning others off it as I don’t think it will ever be fixed. 

[Muddi]

Hey BK,

To confirm, have you tried resetting your Chromecast device? If not, follow the steps on this link. Please note that factory reset returns the settings of your Chromecast device to its default factory setting, and this action clears your data and can't be undone.

Cheers,

Muddi

[BK]

Hello @Muddi   Yes I have factory reset my device twice now. No change to the behaviour. 

[Muddi]

Hi BK,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Cheers,

Muddi

[Princesss]

Hi BK,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[BK]

Hello @Princesss . Not yet. Hopefully tomorrow. 

[Princesss]

Hi BK, 

No worries, I'll keep the thread open for 3 more days and will wait for your update.

Best,

Princess

[BK]

Thanks Princess. I have submitted the form.