Voice Remote Select Button not working

[jose1982]

Hi all,

I am having an issue with my voice remote. The "Select" button stopped working out of the sudden. This is what I have tried so far:

• Changing batteries
• Reboot Chromecast
• Voice Remote Factory reset
• Unpair/Pair Remote

None of the above has worked for me. Does it mean I need to get a new remote? or am I missing something?

Kind regards

[Alex_S]

Hi jose1982,

Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Regards,
Alex

[jose1982]

Hi Alex,

They have contacted me and are currently processing my case. 

Thanks

[Kimy]

Hi folks,

Thanks for your help here, @Alex_S.

@jose1982, I’m glad that someone from the support team is already working with you about this. Kindly continue from there, and let us know if you still need anything from here.

Cheers,

Kimy

[Erika0405]

Hi, I am having the same issue.  Just wondering if there was any resolution to this.  I am having the same issue.  Thanks

[Kimy]

Hi Erika0405,

Thanks for posting here. Have you tried the steps above? If you did, let’s try this workaround and let me know how it goes:

• Remove the batteries and give it a 2 to 3 minute rest.
• While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
• Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
• Test it and observe.
• If it persists, you can factory reset the remote one last time and pair it again.

We look forward to your response.

Thanks,

Kimy