Voice commands on onn pro 4k look for Roku

[dnoonan]

I just set up an onn pro 4k device.  Everything works great except when I try voice commands, either with the remote or via GoogleHome.  When I try to use them, I get "The Roku device is not available."  How do I make the onn device default for voice commands? Otherwise, I'm really happy with the box.

[moralesvicente]

Hello,

Thank you for taking an interest in our community. I’m sorry to hear that the Voice command is not working as you expected on Google Home. Don’t worry, I’m here to assist you. 

I'd like to ask you a few questions in order to gather more information about the concern and find a solution.

• Do you experience this behavior with just this device regarding the voice command or also another device?
• Have you performed some troubleshooting steps before? If so, what have you done so far?

Any additional details you can provide will be helpful.

Best regards,

Daniel 

[dnoonan]

Hey, thanks for reaching out.  I get this response when I try to use voice commands via the onn remote, or via GoogleHome speakers. I don't know what troubleshooting attempts I could take.  I've looked for the setting to make the onn device the default for GoogleHome, but can't find it.

[moralesvicente]

Hey dnoonan, 
 
Thanks for keeping me updated.
 
Since Onn Pro 4K seems to be having specific trouble, I suggest reaching out to their support team for more help. They should be able to provide you with some troubleshooting steps to get things working again. 
 
Regards,
 
Daniel.