Volume control not working properly with Bluetooth speakers

[TimWetter]

I have the same problem as talked about here:

https://www.googlenestcommunity.com/t5/Chromecast/Volume-control-not-working-properly-with-Bluetooth...

I cannot increase/decrease bluetooth volume after last googletv update with the google remote controler, but I can with the virtual remote from googleTV app  (android).
The "normal" remote control still acts as IR volume control device and not as bluetooth remote control device as it should and did before the update. I still unpaired/paired remote controler and bluetooth speaker a few times without any changes to this.

I hope U will fix this soon with an software update.
If you have any further ideas, you are welcome.

Kind regrets,
Tim

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Jeran 

Community Specialist

Monday

Hey there, TimWetter

I am sorry about the late response on this, thank you for being patient! Were you able to resolve that Chromecast Voice Remote issue? If not, I'd be happy to help out, since this sounds like a tricky problem. Now, just to double-check, if you go into your Chromecast with Google TV settings and change the Chromecast Voice Remote settings from HDMI-CEC to IR, does it function properly with your Bluetooth speakers?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran
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Sorry for starting this as a new conversation, but some Moroan has closed the original thread, so I am not able repley to this and opened it again.


I disabled HDMI-CEC and restarted chromcast serveral times without any changes.
HDMI-CEC was still active before the update a few weeks ago.
Before the update everything worked fine, but now bluetooth volume control via remote control is broken.

kind regards 🙂 
Tim

[Jeran]

Hey there TimWetter,

I apologize for the late response, thank you for being patient! Were you able to fix that volume control issue? If not, I'd be happy to help out, since it sounds like this has been quite the headache. In this particular case, with the troubleshooting you've already tried, it may be best to speak with Chromecast Support. Would you fill out this form to have them reach out to you via e-mail?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[JenniferV]

Hello TimWetter,

It's us again. Before filling out the form, could you try to factory reset your Chromecast Voice Remote and Chromecast dongle and see if it will resolve the issue? If not, you may proceed with filling out the form.

Thanks for the help here, Jeran.

Regards,

Jennifer

[Jeran]

Hey TimWetter,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran