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When casting, image is very dark

Scottclayton24
Community Member

When casting, image on screen is very dark.

1 REPLY 1

nerys
Community Specialist
Community Specialist

Hi Scottclayton24

 

Thanks for posting in the community!

 

It's definitely frustrating when you try to cast and see a black screen instead. To help me understand better what's happening with this situation, could you answer a few quick questions:

 

  • What color is the LED light on your Chromecast?
  • Do you see any error messages on your TV screen?
  • Have you tried using a different HDMI port on your TV?

 

The answers to these questions will help me guide you through the best troubleshooting steps to get your Chromecast working. Feel free to ask if you have any other questions!

 

Best regards,

Nery.