Why can't I connect to my chromecast

[Courtney98]

I have had my second generation chromecast for years but I haven't been able to connect to it for the past year. My phone is connected to the same network as my chromecast is and I have unplugged and plugged it back in and it shows me the starting up page but then I just see photos with the time and whether at the bottom right of my screen. I assumed that if I were seeing this that I would be connected but all of a sudden my phone will not connect to my chromecast. I have tried to "connect a new device" on Google home but it just tells me to plug my chromecast and wait 45 seconds but then I just see the photos and the time again. I've tried casting from Disney plus and Disney tells me to make sure that my phone and chromecast are on the same network but without my chromecast actually being connected to my phone, I can't tell what network it's connected to.

[Muhim]

 Nálam ugyan ez a probléma!

[ByronP]

Hi Folks,

Thank you for reaching out to the community. I understand that you're experiencing trouble connecting your Chromecast 2nd Gen to your Wi-Fi network using your phone. I appreciate you taking the time to troubleshoot this already. I'm here to help.

To assist you further, please answer the following questions:

• Does the situation occur during setup or after setup is complete?

• Are you using an Android or an iPhone device to set up your Chromecast?

• Is your Google Home app updated?

• Is your mobile device updated to the latest version?

• What's the LED light status (solid or flashing white)?

• What's the distance between the router and the Chromecast device?

• What messages does the TV display? Does it display Set me up?

• Are you able to find the list of available Wi-Fi networks in the Google Home app?

Please keep me posted.

Regards,

Byron