Google Nest Community

doesitmatter2 · ‎06-19-2023

Suddenly one day the remote went wonky, i.e. sometimes it stops responding and then suddenly goes ape, moving endlessly in a direction or volume control moving endlessly as if the buttoms are stuck. It does this with both the movement control and volume control buttons.

When it did it first time I thought permaps the batteries might need replacement, but new batteries didn't change anything. I also tried re-pairing it again, also no change.

Around the same time some updates were made to the firmware causing sound to go missing - discussed for example here https://www.googlenestcommunity.com/t5/Chromecast/No-sound-on-Chromecast-with-Google-tv/td-p/403797 - could this perhaps be linked?

Kimy · ‎06-22-2023

Hi doesitmatter2,

Thanks for posting here in the Google Nest Community. Try this workaround and let me know how it goes:

Remove the batteries and give it a 2 to 3 minute rest.
While the batteries are out, press and hold down the power button for 15 to 20 seconds to fully drain any static power left on the chipset/motherboard of the Chromecast Voice remote, then release the button.
Let the remote rest again for 2 to 3 minutes. Take this time to unplug the Chromecast device from power and give it a 1 minute rest before you plug it back in.
Proceed with the pairing process.
If it persists, factory reset the remote.

Thanks,

Kimy

Muddi · ‎06-26-2023

Hi there,

Checking in, did the troubleshooting steps shared help?

Cheers,

Muddi

doesitmatter2 · ‎06-26-2023

No, it made no change at all.

Muddi · ‎06-26-2023

Hey doesitmatter2,

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.