YouTube kids not in kids profile

[morbo85]

Been having an issue on both of my 4k Google TV Chromecast recently with YouTube kids not being available in kids profiles. Sometimes if I do a factory reset and set up a new account it will be available for install but will eventually be removed and not show again in the kids profile but will be fine in the main profile. I've seen a few posts with similar issues but no reponse on whats going on. 

[morbo85]

Just to add I've removed and created the profiles alongaide factory reseting the device a number of times 

[Kimy]

Hi folks,

@morbo85, since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information and let me know once it's done.

@FinePancakes, please check the thread you created for my reply.

I look forward to your responses.

Thanks,

Kimy

[Kimy]

Hi morbo85,

We haven't received your form. Kindly fill it out so we can continue with the next step.

Regards,

Kimy

[morbo85]

Hi Kimy, form has been submitted now 

[Kimy]

Hi there,

@morbo85, we got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you via email anytime soon.

@FinePancakes, I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Best,

Kimy

[Kimy]

Hi FinePancakes,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here.

Thanks,

Kimy

[FinePancakes]

Hi Kimy,

Yeah I responded to you in my other thread.  I did all the things you said and it's still not working.

[morbo85]

I've still not heard from anyone on this yet, form was submitted a week ago 

[Kimy]

Hello morbo85,

Thanks for getting back to us. Our team has already sent further troubleshooting instructions to your email. Did you receive it? If so, please continue through that channel.

Cheers,

Kimy

[LovelyM]

Hey morbo85, 

Chiming in — how's it going? Were you able to try the steps given by our specialist? How did it go?

Best, 
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[Kimy]

Hello there,

Thank you so much for your reply. We will continue this in your own thread. I’ll keep this thread open for one more day.

Regards,

Kimy

[FinePancakes]

Also having the same issue and posted about it the other day.  I haven't received any answers yet.