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"This item is not available in your country" - Australia. No apps available.

alexoz
Community Member

Hi, 

I have just set this up and I cannot download any apps. I'm in Australia and receive the following error message:

"This item is not available in your country."

All of the apps are 100% local Australian apps (abc, 7plus, 9now, etc).

I’m from Australia and purchased the Chromecast yesterday within Australia. 

I've troubleshooted everything - factory reset, restart, created new google account, checked all google settings, payment settings, location settings, google home settings - i have no idea what the problem is. Very frustrating! please help! thanks! 

5 REPLIES 5

Kimy
Community Specialist
Community Specialist

Hi alexoz,

 

I’m sorry to hear this and thanks for being a step ahead of us. This message usually is related to the region/country specified on your Google Play services. You may need to check if it’s set to Australia. Check out this link for more information.

 

Thanks,

Kimy

Kimy
Community Specialist
Community Specialist

Hi there,

 

I'm just checking in to make sure that you saw my responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

 

Regards,

Kimy

LovelyM
Community Specialist
Community Specialist

Hello alexoz, 

I'm checking in to make sure that you've seen our responses. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Cheers, 
Lovely

alexoz
Community Member

All sorted thanks. Had something to do with an old payment profile still sitting on the account. 

LovelyM
Community Specialist
Community Specialist

Hey again alexoz, 

Wonderful — I'm glad that everything worked out for you! We're going to lock the thread shortly. If you have further concerns, please feel free to create a new post.

Best regards, 
Lovely