attemting to view google / nest cameras on tv using 4k streamer

[Bacon76]

I have a Google TV dynalink 4k streaming box and I have connected it to the same google account as my Nest / Google cameras. I request that Google show me my doorbell camera, Google complies but the screen is all grey with a "no camera" icon in the center. I have seen previous threads on this issue but it appears the issue is on the Google side. What if anything can i do to correct this? I bought the stream box specifically to monitor my home security cameras.  I can see them on the home app and on the google home screen device. 

[catheryn]

Hi @Bacon76!

Thanks for bringing your concern to our attention and posting it in the community. I apologize for the inconvenience you are experiencing when streaming your Nest cameras with the Google Streamer 4K. 

I understand that you're receiving a message indicating there are no cameras, even though they're connected to the same Google account. Don't worry! Let's work on this together.

Before we proceed with any additional steps, I'd like to confirm a few details:

• Are both devices listed on the "Devices" tab on the Google Home App? 
• Are you using any voice command? Which one? 
• Are you able to see your Nest cameras through the mobile app with no errors?

Once I have this information, we can assess the situation and find a solution

Regards, 

Catheryn. 

[Bacon76]

Hi, that’s not quite the error message I get I may have not been clear in my first posting. What I do see, however, is a white screen with a camera icon and a line through it is it to say the camera is not available and I’ve seen in this form. Other people have posted similar issues in the past they got the mysteriously fixed once they were brought to google‘s attention. But yes, I am using voice to activate that camera

[catheryn]

Hello @Bacon76! 

Thanks for your response and the additional information. 

Just to confirm, can you share which Nest Camera model you have? 

Because built-in systems don't have all the features that physical Chromecasts with Google TV have. For example, this built-in system is not compatible with Nest Cams or Doorbells (Battery) streaming. 

Keep us updated, 

Thanks, 

Catheryn.