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blank screen after ads

Bea5
Community Member

‎03-04-2025 09:18 PM

My Google TV Streamer seems to be working fine, except that when watching a TV show on 9NOW (for example), sometimes when an ad finishes I get the sound for the show but no picture. A black screen. If I use the wheel on the remote I can advance it a little and the picture returns, but I lose a bit of the show each time.   Can anyone help please?

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Guarcax
Community Specialist
Community Specialist

‎03-07-2025 10:15 PM

Hi @Bea5!

 

Thanks for posting in the community.
I’m sorry for the inconveniences that you’ve been experiencing with your Google TV Streamer. I understand that the device works well, but when you are watching a TV show and one ad finishes, the audio of the TV show will work as normal, but the screen shows a blank screen. You have to use your remote control and advance the TV show to have it working as normal, but it makes you lose a part of the program. No worries, help is here.

In order to provide you with better assistance, I need some extra information. Here are some questions for you:

  • When did the issue start?
  • Does this happen with all the apps that have ads or only with TV shows?
  • Is your Google TV Streamer updated?
  • What troubleshooting steps have you done so far?

I’ll be waiting for your response.

 

Regards,

Daniel.

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