chrome cast unable to be set up after reset

[JR27]

hi my chromecast had stopped working so i reset it with the button and now everytime i try to set it up it either won’t connect to the wifi or will connect to the wifi but says it can’t communicate with my phone (local network thingy is on in my settings)

[JenniferV]

Hi JR27,

Thanks for reaching out and I apologize for the delayed response. Let's sort this out.

A few questions — is the Chromecast near the setup device? What type of Chromecast device do you have? Is the Google Home app updated?

Try these steps:

1. If you are using an iOS device, please make sure the Bluetooth is also turned on.
2. Uninstall and reinstall the Google Home app.
3. Try to check again if access to the Local Network is turned on. To turn on the Local Network, go to the phone's Settings > Tap Privacy > Tap Local Network > Select the Google Home app.
4. Reboot your Chromecast, mobile phone, and router.
5. Manually connect to the Chromecast SSID. Here's how: Go to your phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again.
6. Try a different mobile phone.
7. Factory reset your Chromecast again.

Keep me posted.

Thanks,

Jennifer

[JenniferV]

Hi there,

Checking back in — have you had the chance to try the suggested steps above? If yes, how was it?

Thanks,

Jennifer

[JenniferV]

Hi JR27,

Just wanted to see if you still need help. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. 

Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.​​​​​​

Thanks,

Jennifer