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chromecast HD Problem - Green side (left and right) while casting screen from two different laptop.

chessman128
Community Member

4 weeks ago

Hi all,

Recently, I've been having this problem with Casting from Chromecast HD, seems like having a green side banner (left and right) while casting the screen, I tried from two different laptops still the same. it isn't like this before.

There is nothing wrong while casting from the tab, but I need to cast from the screen for different reasons.

Tried to update, but no new update is still available from the system or app.

Kindly need urgent support on this.🙏

TV Brand: Hisense smart TV
laptop: infinity gaming laptop & Dell laptop.

https://www.dropbox.com/scl/fi/emlbusr01buuvex99dx37/chromecast-hd-error.jpeg?rlkey=5nkhflkdgummf1mt...

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3 REPLIES 3

Lighttech7
Community Member

3 weeks ago

I'm having the same issue. I've tried the scale I've tried resolution no success on getting it fixed. I'm still looking for a fix as well

virnab
Community Specialist
Community Specialist

3 weeks ago - last edited 3 weeks ago

Hi there,

 

Thanks for reaching out to our community.

I’m sorry to hear that you're experiencing a display issue with your Chromecast streaming device where green side banners appear on both sides of the screen when casting. Thank you for letting us know important information such as you are experiencing this inconvenience with two different laptops and the troubleshooting steps you have tried to resolve it. No worries, help is here.

Before I start further troubleshooting, let me ask you a few questions:

  • When did the inconvenience start?
  • Are you using an Android or an iPhone to control your Chromecast streaming device?
  • Could you please confirm what the model of your Chromecast streaming device is? Here is a Google help center article that can help you to identify your device: Chromecast and Google TV Streamer specifications.
  • Could you please let me know what version of the Google Home app you are using?
  • Have there been any recent changes to your WiFi network or home environment?
  • What's the Chromecast streaming device firmware version? You can use this Google help center article as a reference: Find your device’s firmware version.
  • Would you kindly confirm whether your Chromecast streaming device is linked to a 2.4 GHz or 5 GHz WiFi network?
  • Is the Google Chrome browser updated on your laptops?
  • What is the OS version of your laptops?
  • Have you tried using the Chromecast streaming device on a different TV? Does it show the same behavior?

Thanks for your kind attention; I will be looking forward to hearing from you.

 

Best regards,

Virna

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chessman128
Community Member
In response to virnab

3 weeks ago

    • When did the inconvenience start?
      i think around 2-3 weeks ago
    • Are you using an Android or an iPhone to control your Chromecast streaming device?
      from laptop as mention, (but the chromecast HD have an white small controller if this it what you are asking)
    • Could you please confirm what the model of your Chromecast streaming device is? Here is a Google help center article that can help you to identify your device: 

    Chromecast with Google TV (HD) 

    • Could you please let me know what version of the Google Home app you are using?
      dont use google home 
    • Have there been any recent changes to your WiFi network or home environment?
      No, dont think so.
    • What's the Chromecast streaming device firmware version? You can use this Google help center article as a reference:
      Couldnt find the answer as i use laptop to cast on TV
    • Would you kindly confirm whether your Chromecast streaming device is linked to a 2.4 GHz or 5 GHz WiFi network?
      i think is 5Ghz, dont know how to check, but my wifi is 107/18mbps speed
    • Is the Google Chrome browser updated on your laptops?
      yes
    • What is the OS version of your laptops?
      window 11.
    • Have you tried using the Chromecast streaming device on a different TV? Does it show the same behavior?

      did on Sony TV as well, same thing

     

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