Hi raulpuno,
Thanks for posting here in the Google Nest Community. We’re sorry for the trouble, and this is not the experience that we wanted you to have. A lot of factors can be the cause of this, but for now, let’s isolate the possibility of a network issue. Disconnect it from your home Wi-Fi and connect it to your smartphone’s mobile hotspot. Observe and let us know how it goes.
Thanks,
Kimy
