problem connecting to cloud..

[aysiah]

ive been having a problem where when i say “hey google” it responds with “please log in through the google home app”. i was like cool okay easy. so i download the app again and try logging in, but when i proceed it says “problem connecting to cloud”. 

i dont know why its doing this. i have tried deleting and reinstalling the app, restarting my phone, refreshing the app; but nothing has worked. 

my google home was working just fine about a month ago so i dont know why this is happening. is there an explanation or something i can do to fix it?

any help is appreciated, thank you. 

[Azarco]

Hey aysiah,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need. If you still need assistance with your Google Home, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Best,
Alex