"Available for specific video sites"

[FrankieL]

Recently all of the Chromecasts (Gen 2, 3 & Ultra) on our network have been giving the error of "Available for specific video sites" and we cannot cast any tab from google chrome to them. Nothing from Google, Youtube, Netflix is able to get casted however we have found short-lived success in rebooting the Chromecast. Rebooting it gives us a short window of functionality before it defaults back to the "Available for specific video sites". 

Troubleshooting methods I've tried:

Restarting devices

Factory resetting devices

Removing and re-adding to Google home

[JenniferV]

Hi FrankieL,

Sorry for the delayed response. Let's sort this out.

Can you cast content from a Chromecast-enabled apps using your mobile device? Are there any recent changes in your WiFi network?

Please try the steps listed below:

1. Ensure that the Google Chrome is up-to-date.
2. Make sure that the Chromecast device is set up correctly.
3. Check if other devices can cast successfully (Example: phones, tablets, computers).
4. Reboot your Chromecast, casting device and router again.
5. Check if there are any pending software updates on your casting device.
6. Check the antivirus of the computer. [Note: There are cases (mostly in Windows) wherein the Chromecast device fails to work after the antivirus finished an update. If this happens, call your antivirus provider].
7. Perform a Factory reset again.

Thanks,

Jennifer

[JenniferV]

Hi FrankieL,

Just wanted to see if you still need help. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Thanks,

Jennifer

[JenniferV]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer