Hi Jjnb78,
Thanks for reaching out to the community! I understand how confusing it is to find a “canceled” status when your service is active until October 2026. I’m jumping in now to investigate what's causing this display error.
To better assist you, please provide the following details:
- What type of subscription are you referring to?
- Where did you originally purchase your subscription? If it was through a third party, you can check this article for more details: Nest Aware subscription purchased from a partner.
- Are you currently able to access your video history, or has the recording feature already stopped?
I look forward to your answer. Let’s find a solution!
Regards,
Humberto
