Alert cannot view nest cam went away

[Jessicanailz06]

It is so frustrating I paid for a subscription, but I can never view my nest camera when I'm away because we're no longer on the same Wi-Fi network. How do you fix this issue if we cannot I want to end my subscription ASAP thank you.

[MplsCustomer]

@Jessicanailz06 

We have always been able to access our Google Nest cameras when we are away from home.  If you cannot, it may be due to your phone's settings.  For example, under Settings | Apps | Google Home, do you have "Cellular Data" turned on?

[ByronP]

Hi Jessicanailz06,

Thank you for posting in the community. I see you're experiencing trouble viewing your Nest Camera when you're away, because you need to be on the same Wi-Fi network. I understand how frustrating this must be since you've paid a subscription and I appreciate all your help and insights, @MplsCustomer; I'm glad to help.

To provide the best assistance, please confirm the following:

• Which Nest Camera model are you using? (Here is a helpful article to check technical specs for Nest Cameras).
• What type of subscription do you have, Standard or Advanced? (Here is a helpful article to get started with Google Home Premium and identify it).
• Which mobile device and operating system are you using, (Android or iOS)?
• Are you seeing a specific error message or code in the app?

Please keep me posted on your findings.

Regards,

Byron