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CANT RENEW MY SUBSCRIPTION

ontario514
Community Member

CANT RENEW MY SUBSCRIPTION I HAVE TRIED 4 DIFFERENT CREDIT CARDS AND IT KEEP SAYING PAYMENT ISSUE

1 REPLY 1

DeboraJ
Community Specialist
Community Specialist

Hi @ontario514,

 

Thanks for reaching out to the community! I understand that you have been experiencing some issues trying to renew your subscription regarding the fact that you're getting a "payment issue" message, even after trying four different credit cards. I can see how frustrating this situation might be, but I appreciate that you took the time to check that the issue wasn't just with one card. Let me share some information with you!

Since this is a payment issue, it is better if you can check this with one of our phone specialists through our phone support. This is to offer you a better and faster resolution, and also that way we can check better what is happening with your account. You only need to tap on the highlighted text and you will find all the information to contact us! We will be happy to help you out with this.

I hope this helps.

 

Best regards,

Debora