Changing router

[antollamh]

Got a new router from TalkTalk and spent 4 hours trying to reconnect my older Nest camera to the router. 
Turns out the new router runs at 5GHz and the camera wanted only 2.4 GHz.

Finally succeeded only with the help of ChatGPT 

Help and advice from Google was totally inadequate. When I tried the chat option I got “not available”.

I guess Google supports only new cameras bought at £120 

Thank goodness for ChatGPT 

[virnab]

Hi antollamh,

Thanks for posting in the community! I'm sorry to hear about the difficult experience you had while setting up your older Nest camera with your new TalkTalk router. I understand this situation can be concerning, to spend four hours troubleshooting only to find a frequency conflict, and also due to the lack of immediate support when you reach out. I appreciate you sharing the specific fix regarding the 2.4 GHz vs. 5 GHz network settings, and for the time trying to contact our support team.

Please consider sharing your thoughts directly with our development team through this feedback form. Your input will help us prioritize features and ensure that we're meeting the needs of our diverse user base.

Feel free to keep us posted if you have more questions or need further assistance.

Best regards,

Virna