Google one benefits

[Akmonk42]

So have a Google one premium account and I'm being told that I receive a Google home premium account with that as a benefit and but I don't know how to activate it it keeps asking me to pay for the premium service, through Google home. Help pease. 

[JuanCH]

Hi Akmonk42,

Thanks for reaching out to the community! I understand you're seeing a payment request for Google Home Premium, even though you know it should be included with your Google One Premium 2 TB. I'd be glad to help you with this!

 To isolate this inconvenience, please confirm two things:

• When did you purchase your Google One Premium 2 TB?
• Is the Google Account you're signed into on the Google Home app the primary account managing your Google One Premium 2 TB?

Please keep me in the loop.

Regards,
Juan

[Akmonk42]

It's actually a 5 tb under my GF name

 And the Google home account has been under me for 10 years or so. She just added me to the one 5tb plan recently. She started her Google one account in May of 2023, and recently upgraded to the 5 tb in the last 4 to 5 months I believe 

[JuanCH]

Hi Akmonk42,

Thanks for getting back to me! Let's continue to isolate this inconvenience. Could you please confirm if you followed these steps to activate your Google Home Premium subscription? If you did and the subscription is still not activating, please reach out to the Google One community directly.

Please let me know if you have any other questions.

Regards,
Juan