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I am without subscripción a nest aware.

Tlaxco
Community Member

my count of nest camara, is out or service. l had several years function age , but one day , mi service of memory  is out. and said me that only my brother can to buy this subscription. the email does not recognize the password , and l have to take this services, is important, for have take care of my parents.  I select the option "I don't remember the password" and it tells me to send a code, but it never arrives. The account we had registered for these cameras is of  Hotmail. I don't know if that's why, but I already migrated it to Google, but it doesn't allow me to acquire Nest Aware. this problem has about approximately two months. What option do you recommend I do? I await your kind guidance. If I did not make myself understood, please let me know.thank you, have a good day. blessings

1 REPLY 1

Rusell
Community Specialist
Community Specialist

Hi Tlaxco,

 

Thank you for posting in the community. I'm sorry to know that you're unable to purchase the subscription Nest aware because the email isn't recognizing the password. I appreciated all the information you shared. I'm happy to help you!

To help me find the best solution, I'll need to ask you a few questions:

  • What kind of Nest cameras or doorbell do you have?
  • Are you using Google home app or Nest app?
  • Where are you trying to purchase the subscription?

Keep me posted.

 

Best regards,

Rusell.