I can’t cancel my auto renewing Google Home Premium

[Frustrated68]

I bought several Nest products and had a subscription to Nest Aware (now apparently Google Home premium?). I no longer use the system, but hadn’t cancelled the auto renewal. 
My issue is it doesn’t show up as a subscription anywhere that I can cancel. If I go into the Home app it says I have an unused subscription. But if I go to subscriptions it says I don’t have one to cancel! I’ve checked Google Play, Google Store, Nest Store. No subscription. Yet I was just billed $108 today for it. Same Google account.

[nabilkakish]

Same here. It seems that Google intentionally makes it impossible to cancel. Just another reason for us to ditch Google entirely. 

[Frustrated68 · Accepted solution]

So I figured out what I had to do, your results may vary.

I no longer had a “Home” in my Google Home app. When I re-added a Home, under settings it showed I had an unused subscription. I had to ADD the subscription to my new, empty Home, go through some generic setup because I no longer have any Nest items, THEN I was able to go back into settings and cancel the subscription.

 Here’s the kicker. I had no idea when it renewed and only received a “we’ve renewed your subscription” email the day it renewed. Then, no way to cancel. So like others I’ve read I’ll try to place a dispute with my credit card company. 

Good luck

[SaraEs]

Hi There,

Thank you for reaching out to the community. I understand that you have a Google Home Premium subscription that you no longer use, and you're looking to cancel it following a recent charge. I appreciate you sharing the steps you've already taken, including considering a credit card dispute. I know how frustrating unexpected charges can be. It's a pleasure to assist you.

The team would like to learn more about this situation. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Best regards,

Sara

[Johnboy_redford]

Cancel YouTube subscription 

[Johnboy_redford]

Take off credit cards information. And cancel my YouTube subscription account