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Nest Aware Subscription: Event History Not Indexing/Loading in Web Browser

kateparker7788
Community Member

‎04-05-2026 08:23 AM

Hello,

I am having a frustrating issue with my Nest Aware subscription while viewing my account via a web browser.

Even though my subscription is active, my event history and specific saved video clips are not "indexing" or appearing in the timeline correctly. When I try to scroll back through my history, the page fetch seems successful, but the actual data/events are missing or show as "no video recorded" despite me having 24/7 recording active.

Details:

  • Browser: [e.g., Chrome]

  • Problem: Subscription features (like 30/60 day history) aren't loading properly on the desktop site.

  • Troubleshooting done: I’ve cleared my cache and cookies and ensured I am logged into the correct account, but the indexing of my saved events is still broken.

Is there a known sync issue between the Nest Aware subscription and the web portal right now? Any help on how to get my history to populate correctly would be appreciated.

 
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1 REPLY 1

BeulaA
Community Specialist
Community Specialist

4 weeks ago - last edited 4 weeks ago

Hi @kateparker7788.

 

Thanks for reaching out to the community! I’m sorry to hear you’re seeing a 'No video recorded' error when accessing your account via a web browser. It sounds like even though your Google Home Premium Advanced subscription is active, your event history is not appearing in the timeline correctly. I understand how frustrating it is when your video history doesn't load as expected, and I appreciate the troubleshooting steps you’ve already taken. Don’t worry, I’m here to help.

To better assist you, I’d like to gather a bit more information:

  • Which model of Nest Camera are you using?
  • How many cameras do you have, and are they all experiencing the same issue?
  • Are you currently able to view the camera’s live feed?
  • Was the camera recording correctly in the past?
  • Are you experiencing the same problem on the Google Home app on your phone?
  • Were there any recent changes to your home network or camera settings?
  • How is the Wi-Fi signal strength in that specific area of the house?
  • How is your overall internet performance? (e.g., devices dropping offline, slow speeds, or high network traffic?)

Any additional details you can provide will be very helpful in finding the cause.

 

Regards,

Beula

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