New phone & cannot access Nest account

[Marien79]

Upgraded my phone, transfered all apps, but cannot access the Nest app. I tried sign in with Google but the new ohone is integrated.  Tried sign in direct with Nest, doesnt work.  Tried to reset my oassword, but the password re-set email never arrives.  Not in spam folder either.  Tried creating another account, but it wont happen until the original account is deleted.  Any ideas?

[janthadeus · Accepted solution]

Hi Marien79,

I’m sorry you’re having trouble accessing your Nest account. No worries, we’ll sort this out — a few questions: what’s the make and model of your phone? Is your phone’s software up to date? When did you first notice the issue? Also, is your account a legacy (sign in with Nest) or migrated account (sign in with Google)?
 

Here are some troubleshooting steps you can try:

• If signing in with Nest doesn’t work for you, try signing in with Google then choose your Google Account. 
• Check for software updates on your phone. Obsolete OS versions may break some app functionality.
• Switch your connection from Wi-Fi to cellular data then try signing in again to your Nest app.
• Restart your phone. Turn it off for 60 seconds. Then, turn it on.
• Try another device if your Nest app works with no issues. 

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

I appreciate the help, JT.

Thanks,

Archie

[Marien79]

The problem has been resolved!  Thank you for all the help!

[Jhonleanmel]

Hey folks, 

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Best, 
Mel