Hi @Pgmartin46,
Thanks for reaching out to the community! I understand that you have been experiencing some issues when you try to renew your subscription regarding an error message that says you’re not allowed to access the page. Let me help you out with this!
Before we move forward, I need some information to provide you with the most accurate steps:
- What type of subscription do you have?
- Where did you get your subscription the first time you bought it?
- Where are you trying to access it?
- Have you tried any troubleshooting steps? If so, could you please list them?
Once you provide this information, I will be more than happy to assist you!
Best regards,
Debora
