Google Nest Community

Tonesavvy · 05-14-2022

Learning Thermostat is 2.5 years old. Earlier this week, got a low battery, disconnected from Wi-Fi message. Tripped the breaker and did a reset. A few days later, same issue, low battery and disconnect from Wi-Fi. Tripped the breaker and reset, but ...

Tonesavvy · 06-28-2022

The problem was a malfunctioning unit. Google replaced it after contacting customer support. C-wire not necessary (didn’t have one originally).

Tonesavvy · 05-25-2022

Thanks all. I did a factory reset, now I’m getting a W5 error. Power is OK, the unit just can’t find the WiFi when searching for network or when I key in the SSID.

Tonesavvy · 05-17-2022

Thanks Patrick. I wonder why it worked fine for 2.5 years without the C-wire, but will look into it or the Adapter. Thanks.

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