Google Nest Community

EBe · 10-21-2021

My Nest Thermostat and Heatlink failed in July this year.After the rigmarole of receiving a replacement thermostat, literally hours on the phone, then finally being sent a replacement Heatlink too. I then had to pay up front for installation by a loc...

EBe · 02-02-2022

Sorry to hear this.I eventually got my money back, but it took countless demands.When this Heat Link dies, again, and it will, it will go straight in the bin and I'll buy an alternative product.Don't give up, keep chasing, hopefully you'll get your m...

EBe · 10-26-2021

Hi there, did you get any further with this?I'm STILL waiting for a refund, it's been months now, but not as long as you.My next step is small claims, I'll lose nearly 50% of the money Google owes me but it will be worth it, as if I'm successful, I w...

EBe · 10-21-2021

Hi there, here's my case number is 3-6071000031585I hope you can help.

EBe · 10-21-2021

I'm afraid I did and they said I had to speak to Nest.It's all done and dusted now, I just need Google to refund me the money as promised...

EBe · 10-21-2021

Thank you.I have had another reply, and another apology by email, so I'm not sure if anything else can be gained from their chat? Are they a little more responsive on there?

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