Hey @Dijames . In regards to the password, could that be the Virgin
router's password for their wifi? As far as using the pucks as hubs,
they have to be fully reset and each has to connect via Ethernet to the
Virgin router; you cannot chain the pucks...
Hey @Dijames . You are experiencing a Double NAT for sure from the
additional information you provided. The previously linked article will
help: Fix Double NAT when two routers run at the same time You will
either need to bridge the Virgin router and...
Hey @Dijames . Can you elaborate more on the performance degradation?
What are you experiencing? From the information you have provided thus
far, I suspect a Double NAT may be present with the Virgin gear that is
causing the performance issues but wi...
Hey @Thecheffer . Thanks for the additional information and sorry for
missing the iOS steps earlier. It sounds like for starters that the Nest
Wifi Pro is resetting but is not being removed from the Google Home app;
the following should walk you thro...
Hey @dsholy . Thanks for the additional information. From what you have
described, it sounds like you have a Double NAT. When you reset the
modem you cleared the settings, including those that allowed the
modem/router to hand the routing to the Googl...
