Google Nest Community

yunusemre · 02-27-2023

On January 1st, my heat link became malfunctioned. I created a ticket and it has been confirmed that this is an issue with heat link itself. I received a replacement heatlink and I have been informed that this replacement should be done only by Googl...

yunusemre · 03-02-2023

Thanks for confirming that you're expecting your customers to train your certified partners and not valueing customer experience at all. I assume that you have understood that I cannot get an invoice from your certified partners meeting your requirem...

yunusemre · 03-02-2023

So it is your customer's responsibility to train your certified partners. You don't really value customer experience. You do recommend your customers not to use Google Nest. Is my understanding correct?

yunusemre · 03-01-2023

I have collaborated with a Nest Pro as requested by Nest Support.

yunusemre · 02-28-2023

Looks like it is a company policy and culture to make the life harder for your customers. You replied as if I am the one preparing the invoice. I have shared all your requirements with your certified partner and shared one more time after your final ...

yunusemre · 02-28-2023

I have provided invoice multiple times and each time there is a new change. As a customer, I am not the one preparing invoice and I need to do coordination between your support team and your certified partners. If you are not training your certified ...

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