Google Nest Community

Hello- i submitted a form on May 10th per the community support response directions and a post on this forum. I have not heard back how long does it take? I am following up for a warranty claim with a non operating nest learning thermostat w5 error u...

My nest thermostat is under warranty and has a w5 error now. Unresolved with multiple resets, ensuring all wires snug, resetting Wi-Fi. All other devices work and connect to Wi-Fi next to this device. Now the device is not even manually working. It d...