nest thermostat

[Ripcurlsms]

My nest thermostat is under warranty and has a w5 error now. Unresolved with multiple resets, ensuring all wires snug, resetting Wi-Fi. All other devices work and connect to Wi-Fi next to this device. Now the device is not even manually working. It doesn’t stay on to cool which is a problem. I submit a warranty but I don’t think anyone reads those! Any advice to get a replacement device and I can send this one back?

[Markjosephp]

Hello Ripcurlsms,

Oh no! I'm sorry for the trouble this may have caused you, and I appreciate all the steps you've taken. We'd be happy to take a look at this for you.

Could you please fill out this form with the needed information? A member of our support team will be in touch over email to help.

Regards,
Mark

[Ripcurlsms]

Ok I filled out the form yesterday. Ty

[Markjosephp]

Hi Ripcurlsms,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. So please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark