Google Nest Community

I need to report a highly concerning experience I had with Google customer service. Yesterday, I reached out to seek assistance for my thermostat connectivity issue. Despite speaking with customer service, they couldn't resolve the problem, prompting...

Just one power outage, and the thermostat cannot connect to wifi any more. I took off the batteries for 12 hours, and nothing happened (thermostat is the one with mirro face). Google customer service told me to buy a new one because the warranty did ...