Nest Thermostat not connecting to wifi

[ukxiejhf]

Just one power outage, and the thermostat cannot connect to wifi any more. I took off the batteries for 12 hours, and nothing happened (thermostat is the one with mirro face). Google customer service told me to buy a new one because the warranty did not cover it. No button for factory reset? You really should fire this product manager, Google. I wish Apple the best! 

[ukxiejhf]

Great! The google nest thermostat customer service just hung up my phone. I hope someone from Google can look into this. This is very shocking!

[zoeuvre]

Hi ukxiejhf, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you. 

Don't give up on us yet. We'd like to further check on this. Do you have the Case ID from your conversation with support? If you can provide that here, I'll look it up and see how I can continue to help.

I'll look forward to your response. 

Best,

Zoe

[zoeuvre]

Hi there,

I want to check and see if you are still in need of any help. Please let me know, as I would be happy to assist and answer any questions you may have.

Thanks,

Zoe