Google Nest Community

Bully5 · 10-02-2023

Nest WiFi + Arris S33 Modem + Xfinity.New modem replacing old arris. “Connection failed” and prompt to connect Ethernet cable during setup. Modem delivering connectivity when hardwired to laptop.Thanks to posts here I have troubleshooted- power cycli...

Bully5 · 10-21-2023

Factory resets and phone restarts didn’t work. The solution that finally worked was switching the port on the S33 router from 1 to 2.5 which shouldn’t have solved the issue but did. Doesn’t explain why set up on my previous modem didn’t work (only ha...

Bully5 · 10-11-2023

Thank you for the response. It wasn’t working for a long time but then I switched the outgoing port on the S33 from the 2.5 mbps to the 1mbps and it seems to work now. There’s no reason that should have fixed it, but it did!

Bully5 · 10-04-2023

I’m having a similar issue (see my post from earlier this week). From what I understand the S33 has no “bridge mode” to enable since it’s just a modem (not a router). Your steps above haven’t worked for me and the Nest still doesn’t connect. Any thou...

Bully5 · 10-03-2023

Hi! Thanks for the response. I set up the modem using the Arris app. I set up the connection to the modem using the Xfinity app. Doing what exactly in these apps made your connection work? They’re pretty basic apps, I can’t find any troubleshooting o...

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