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Product Forums

Have a question about your product? Explore our product forums:

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Community Activity

Chromecast not connecting to WiFi

Everything was working fine until yesterday when we upgraded our broadband with a new router and password. Tried to connect the chromecast to the new network but no joy. Google home app is finding the Chromecast, locating the new network, but when I ...

KenSwe by Community Member
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2nd Gen Learning Thermostat - No "Reset/Account" option

Hi - I recently moved into a home with a 2nd gen learning thermostat. The thermostat is registered to the account of the former occupants. I have tried resetting the thermostat to factory settings, but this did not work. I chatted with Google support...

krd-001 by Community Member
  • 15 Views
  • 0 replies
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Nest Aware Footage

I thought I had Nest Aware but didn't, somehow the subscription had lapsed.. so I re-started the subscription.When I went back in to the app it wiped the footage that the app was showing me from that day.. is there any way to get it back? I'm guessin...

Lyndhurst by Community Member
  • 12 Views
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Google Home easter egg timer alarms

It seems these have been disabled on all of my devices. After some questions with other users, it seems like it's global. Is there any way I can get the easter egg alarm sound files to play for my dog. He loves them but I can't find them anymore to r...

dkindall by Community Member
  • 18 Views
  • 0 replies
  • 0 kudos

Nest Hello Camera

My Nest Hello is connected to WiFi, but the camera is offline. I have tried resetting it and it still doesn’t work. Anyone else have this issue and got it resolved?

Google Home mini will not power on at all (no lights)

Hi there I have a google mini speaker that won’t switch on I have tried to reset it I have pressed the button below for 15-20 seconds I have plugged it into a different power outlet I have also checked the cable with other devices and it’s working pl...

Rish24 by Community Member
  • 19 Views
  • 0 replies
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Best Cameras won’t add after factory reset

I have two nest cameras that had issues after we had some work done to our Internet and changes modems. I removed them from my Google Home and Nest apps after trying multiple things. I have reset them and I have factory reset them until they’re blink...

Kim59 by Community Member
  • 26 Views
  • 0 replies
  • 0 kudos
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