404 error when linking grid connect to google home

[IanSmith]

Hi

Linking to grid connect fails with this error. 

404. That’s an error.

The requested URL was not found on this server. That’s all we know.

How do I get past this?

ian

[Azarco]

Hey IanSmith,

That certainly hasn't been easy for you — let's see what's going on.

Was it working before? Could you try reinstalling your Google Home and Grid connect app? Make sure your devices are connected to the same Wi-Fi network and within 15-20 feet of your router. Also, try using a different phone to see if you'll get the same result.

Thanks,

Alex

[IanSmith]

Hi Alex,

thanks for replying.

i spoke to Arlec support and while they did not seem to get it it looks like something was reset and I had to re-register my Grid Connect registration. 

then it all worked fine.

ian

[Azarco]

Hi IanSmith,

That's great to hear! I appreciate you for updating this thread with your resolution — it's a big help. Let us know if you have additional questions or concerns.

Kind regards,
Alex

[Princesss]

Hi IanSmith,

Since this has been resolved, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess