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404 error when linking grid connect to google home

IanSmith
Community Member

Hi

Linking to grid connect fails with this error. 

404. That’s an error.

The requested URL was not found on this server. That’s all we know.

How do I get past this?

ian

4 REPLIES 4

Azarco
Community Specialist
Community Specialist

Hey IanSmith,

 

That certainly hasn't been easy for you — let's see what's going on.

 

Was it working before? Could you try reinstalling your Google Home and Grid connect app? Make sure your devices are connected to the same Wi-Fi network and within 15-20 feet of your router. Also, try using a different phone to see if you'll get the same result.

 

Thanks,

Alex

IanSmith
Community Member

Hi Alex,

 

thanks for replying.

i spoke to Arlec support and while they did not seem to get it it looks like something was reset and I had to re-register my Grid Connect registration. 

then it all worked fine.

 

ian

Azarco
Community Specialist
Community Specialist

Hi IanSmith,

 

That's great to hear! I appreciate you for updating this thread with your resolution — it's a big help. Let us know if you have additional questions or concerns.

Kind regards,
Alex

Princesss
Community Specialist
Community Specialist

Hi IanSmith,

 

Since this has been resolved, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess