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Adding devices to Google home ever sice joining public view i have issues

geelowaag
Community Member

Issues adding new devices old ones disconnecting

3 REPLIES 3

Dan_A
Community Specialist
Community Specialist

Hello geelowaag,

 

We're sorry to hear that you're having issues adding new devices to your Google Home app since joining the public preview program ― let's check it out. What Nest devices are you using? Are they all on the same Wi-Fi network? It would help a lot if you could do a sequential reboot to refresh all connections. Unplug the power cord of your router/modem followed by your Nest speakers, then all other devices. Plug them back in after 3 minutes, starting with your router/modem. Restarting your phone might also help.

 

Keep us posted.

 

Best,

Dan

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Dan

Azarco
Community Specialist
Community Specialist

Hi geelowaag,

 

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 


Regards,
Alex