Apple IOS 13 16,2 cannot connect to Nest APP

[hoovoolu]

I have been through all my browsers and none have the cookies turned off. I have connected each browser to Chrome including Chrome and the latest Nest app just will not let me proceed to enter my password. It says Cookies are disabled. Please help.

BTW, even though I checked the 'email me when someone replies', I don't get the email so not sure I will ever get any help.

[MsDrasby · Accepted solution]

Step 1: Go to Settings, then scroll down and select “Safari”. Step 2: Scroll down to “Privacy & Security”. Step 3: Verify “Block All Cookies” is ticked (green/white), click to allow cookies. Step 4: Clear the browser cache and reopen the browser.

NOTE: in your case I would toggle the block all cookies on and off then clear the browser cache and reopen the browser.

Also make sure the iOS device and the Nest device are using the same internet connection. 

[hoovoolu]

 Correction.I did receive the emails from you but gmails is not my primary account.

[MsDrasby · Accepted solution]

Step 1: Go to Settings, then scroll down and select “Safari”. Step 2: Scroll down to “Privacy & Security”. Step 3: Verify “Block All Cookies” is ticked (green/white), click to allow cookies. Step 4: Clear the browser cache and reopen the browser.

NOTE: in your case I would toggle the block all cookies on and off then clear the browser cache and reopen the browser.

Also make sure the iOS device and the Nest device are using the same internet connection. 

[hoovoolu · Accepted solution]

Thank you! That worked!! 

[MsDrasby]

Thank you for providing an update and I'm pleased to hear it worked for you!

[Azarco]

Hey folks,

We appreciate you for providing those helpful steps, MsDrasby!

hoovoolu, we're glad to hear that everything is working on your end. Let us know if you have other questions or concerns otherwise, we'll lock the thread after 24 hours.

Cheers,

Alex