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Apple IOS 13 16,2 cannot connect to Nest APP

hoovoolu
Community Member

I have been through all my browsers and none have the cookies turned off. I have connected each browser to Chrome including Chrome and the latest Nest app just will not let me proceed to enter my password. It says Cookies are disabled. Please help.

 

BTW, even though I checked the 'email me when someone replies', I don't get the email so not sure I will ever get any help.

2 Recommended AnswerS

MsDrasby
Community Member

Step 1: Go to Settings, then scroll down and select “Safari”. Step 2: Scroll down to “Privacy & Security”. Step 3: Verify “Block All Cookies” is ticked (green/white), click to allow cookies. Step 4: Clear the browser cache and reopen the browser.

NOTE: in your case I would toggle the block all cookies on and off then clear the browser cache and reopen the browser.

Also make sure the iOS device and the Nest device are using the same internet connection. 

View Recommended Answer in original post

hoovoolu
Community Member

Thank you! That worked!! 

View Recommended Answer in original post

5 REPLIES 5

hoovoolu
Community Member

 Correction.I did receive the emails from you but gmails is not my primary account.

MsDrasby
Community Member

Step 1: Go to Settings, then scroll down and select “Safari”. Step 2: Scroll down to “Privacy & Security”. Step 3: Verify “Block All Cookies” is ticked (green/white), click to allow cookies. Step 4: Clear the browser cache and reopen the browser.

NOTE: in your case I would toggle the block all cookies on and off then clear the browser cache and reopen the browser.

Also make sure the iOS device and the Nest device are using the same internet connection. 

hoovoolu
Community Member

Thank you! That worked!! 

Thank you for providing an update and I'm pleased to hear it worked for you!

Azarco
Community Specialist
Community Specialist

Hey folks,

 

We appreciate you for providing those helpful steps, MsDrasby!

 

hoovoolu, we're glad to hear that everything is working on your end. Let us know if you have other questions or concerns otherwise, we'll lock the thread after 24 hours.

 

Cheers,

Alex