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Best app freezing during setup

KellyFelly
Community Member

‎07-28-2023 07:11 AM

I’m trying to set up my thermostat on the app and every time I press the location of the thermostat, it freezes up and I cannot continue.  I have tried deleting and reinstalling the app but it does the same thing.  I’ve also made sure I have the latest version.  Help please!

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Jenelyn_O
Community Specialist
Community Specialist

‎09-20-2023 09:27 AM

Hi KellyFelly,

 

Thanks for reaching out and for being a step ahead of us. I'm sorry for the delay. I know it's been a while already. Please try the setup again, and once the app freezes up, wait for at least 5 minutes for the page to go through.

 

Best,

Jenelyn

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